Refund policy
Return & Exchange Policy
At Scrubix, we want you to love your purchase. While we do not offer refunds, we do allow exchanges under the following conditions:
Eligibility for Exchange
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Exchanges are only accepted for defective or damaged products.
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The item must be unused, in its original packaging, and returned in the same condition as received.
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Customers must contact us via email within 3 days of delivery to request an exchange.
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Photos of the defect or damage must be included in the email before approval is given.
Excluded Items
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Discounted and sale items are not eligible for exchange.
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No exchanges are accepted for products that have been used or removed from their original packaging.
Exchange Process
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Once approved, the defective product must be returned to us at the customer’s expense.
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Only the same product will be sent as a replacement — exchanges for different items are not permitted.
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Exchanges will only be processed once we have received and inspected the returned product.
How to Request an Exchange
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Email us at care@scrubix.co.za within 3 days of delivery.
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Include your order number, photos of the defect or damage, and your contact details.
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Wait for confirmation and instructions before sending the product back.