Terms of service

Terms of Service

Welcome to Scrubix. By purchasing or using our products, you agree to the following terms and conditions.

1. General

  • This website and brand are operated by Scrubix.

  • By accessing our site or purchasing our products, you agree to these Terms of Service.

  • We reserve the right to update or change these terms, product pricing, or policies at any time without prior notice.

2. Orders & Payments

  • All orders are subject to acceptance and availability.

  • We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.

  • Payment must be made in full before an order is processed and shipped.

3. Shipping

  • Delivery times are estimates only and not guaranteed.

  • Scrubix is not responsible for courier delays, loss, or damages during transit.

  • Risk of loss passes to the customer once the order has been handed to the courier.

4. Returns & Exchanges

  • Scrubix does not offer refunds under any circumstances.

  • Exchanges are only permitted for defective or damaged products, as detailed in our Return & Exchange Policy.

  • Customers are responsible for return shipping costs.

5. Product Use & Results

  • Scrubix products are provided as-is and are used strictly at the customer’s own risk.

  • We make no guarantees or warranties about specific results, including but not limited to skin texture, scalp health, or other outcomes.

  • Scrubix is not liable for any skin reactions, allergies, injuries, or misuse of products.

6. Limitation of Liability & Waiver of Legal Claims

  • By purchasing from Scrubix, the customer fully waives any right to sue or bring legal action against Scrubix, its owners, employees, or affiliates, in any capacity.

  • Scrubix is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our maximum liability, under any circumstance, is limited strictly to the purchase price of the product.

7. Third-Party Services

  • Scrubix is not responsible for errors, delays, or failures caused by third parties, including but not limited to couriers, payment gateways, or website providers.

8. Governing Law

  • These Terms of Service are governed by and construed under the laws of South Africa.

  • Any disputes must be resolved exclusively in South African courts.

9. Contact Information

For questions regarding these Terms of Service, please contact us at care@scrubix.co.za.